A national hospitality labor management company headquartered in Indianapolis, Indiana with 17 locations through the United States.
Our mission is to empower our employees to provide quality, responsive, and innovative solutions that establishes Heart of the House Hospitality as an industry leader in hospitality labor management.
The Heart of the House portion of our company name represents not only our compassionate serving mentality, but also represents a common reference to the core guest service operations of our client (e.g., Housekeeping, Janitorial, Front Desk Reception, etc.); Housekeeping is our core function. However, due to our fully managed service capabilities (i.e., payroll, taxes, scheduling, performance, client satisfaction, etc.), we are more than just a staffing company, we manage the entire functions of the heart of the house; therefore, we are a full labor management company.
Although we staff for many labor positions, our core function is in staffing for the heart of the house. That is, we staff experienced employees to work in the guest service facing positions of a hotel.
HotHH primarily services the hospitality industry (although we do offer non-hospitality labor management per ad hoc basis). From a client standpoint, we primarily focus on hotels with 300+ rooms, with class-type classified as midscale, upper-midscale, upscale, upper-upscale.
Clients are segmented into two types: hospitality operations and ownership/management companies. Hospitality refers to sectors in the hospitality industry in which Heart of the House Hospitality (HotHH) provides guest services: lodgings, restaurants/food & beverage, and public sectors (i.e., malls, special events, etc.).
Candidates/employees are segmented into two types: internal and external. Internal refers to corporate, payroll, and operation management. Employees’ education level ranges from secondary to postsecondary; they are primary or solely English speaking. External refers to operation non-management. These employees have education that ranges from minimal to high school level, and they speak a variety of languages – predominately Spanish (other languages include: Burmese, Arabic, and other). These employees are either US citizens, immigrants, and/or refugees.